1. General information

This Privacy Policy explains how SIA AV TIME processes personal data received through the pvcjumti.lv website, by telephone, email or through the website contact form.

We process personal data only to the extent necessary to communicate with customers, process enquiries, provide services, protect the website and comply with applicable legal requirements.

2. Data controller

3. Personal data we process

Depending on how you contact us, we may process:

• your name;
• telephone number;
• email address;
• information voluntarily included in your message;
• information about your property or required roofing work;
• technical information, including IP address and data required for website and form security.

4. Purposes and legal grounds

Responding to enquiries

If you contact us through the form, email or telephone, your personal data is used to respond to your enquiry, clarify the required work, prepare an offer and take steps before entering into a possible service contract.

The legal basis is the performance of steps at your request prior to entering into a contract or the performance of an existing contract.

Website and form security

Technical information, including IP addresses, may be processed to protect the website and contact form from automated spam, malicious requests and technical attacks.

This processing is based on the legitimate interest of SIA AV TIME in protecting its website, systems and communication channels.

Legal obligations

In certain situations, data may be retained or disclosed where necessary to comply with legal obligations, accounting requirements, protect our rights or establish, exercise or defend legal claims.

5. Contact form

To submit an enquiry through pvcjumti.lv, you are asked to provide your name and message together with at least one means of contact — telephone number or email address.

This information is used only to process your enquiry, contact you and, where appropriate, prepare a service offer.

6. Google reCAPTCHA

We use Google reCAPTCHA to protect the website contact form against automated spam and abuse.

Google may process technical information about your visit, including IP address, browser and device information and other technical signals used to determine whether an action is performed by a person or an automated system.

Google's own privacy and data protection terms apply to processing carried out by Google.

7. Recipients of personal data

We do not sell personal data to third parties. Where necessary, information may be accessible to:

• website hosting providers;
• email and communication service providers;
• IT maintenance and security providers where required for operation of the systems;
• Google reCAPTCHA for website protection;
• public authorities where disclosure is required by law.

8. Transfers outside the EEA

When certain technical services such as Google reCAPTCHA or email infrastructure are used, technical or personal data may be processed outside the European Economic Area.

In such cases, service providers are required to apply appropriate data protection safeguards in accordance with applicable data protection legislation.

9. Data retention

Enquiries received through the website, email or other communication channels and related correspondence are generally retained for no longer than 24 months after the last communication, unless a longer period is required for contract performance, accounting obligations, legal claims or another legal obligation.

Technical security information is retained only for as long as necessary to protect the website and investigate possible malicious activity.

10. Your rights

Subject to applicable data protection law, you may have the right to:

• receive information about the processing of your data;
• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of personal data where legally applicable;
• request restriction of processing;
• object to processing based on legitimate interests;
• exercise the right to data portability where applicable;
• withdraw consent where a particular processing activity is based on consent.

To exercise your rights, contact SIA AV TIME at avtimesia@gmail.com or +371 28388946 .

11. Right to lodge a complaint

If you believe that your personal data is being processed in breach of applicable data protection law, you have the right to contact the Data State Inspectorate of the Republic of Latvia.

12. Changes to this policy

SIA AV TIME may update this Privacy Policy when website services, data processing activities or applicable legal requirements change.

The current version is always available on pvcjumti.lv.